Help/FAQ

Help & FAQ

Welcome to our Help Center 💕
We’re here to make your shopping experience effortless and enjoyable. Whether you’re here for a statement watch, your next favorite bag, or the perfect makeup applicator — we want you to shop with confidence and ease.

Orders & Payments

How do I place an order?
Simply browse your favorite items, add them to your cart, and proceed to checkout. Fill in your shipping details, choose your payment option, and confirm your order — it’s that easy!

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout.

Can I change or cancel my order?
If your order hasn’t shipped yet, please contact us as soon as possible. Once it’s been dispatched, we’re unable to make changes or cancellations — but don’t worry, we’ll still try our best to assist you.

Shipping & Delivery

Do you ship internationally?
Yes! We ship worldwide 🌍. Delivery times and costs may vary by region, but we always choose reliable carriers to ensure your order arrives safely.

When will my order arrive?
Processing takes 1–3 business days. After dispatch, shipping usually takes 5–15 business days, depending on your location. You’ll receive an email with tracking details once your package is on the way.

How can I track my order?
You can easily track your order through the tracking link sent to your email. If you need extra help, our support team is just a message away.

Returns & Refunds

What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you may return unused and unopened items within 14 days of delivery. Please contact us before sending anything back.

How long does it take to get my refund?
Once your return is received and approved, refunds are processed within 5–7 business days to your original payment method.

What if my product arrives damaged or incorrect?
We sincerely apologize! Please send us a photo and your order details within 48 hours of receiving your package. We’ll quickly arrange a replacement or refund.

Products & Care

Are your beauty products safe for all skin types?
Yes — we handpick our beauty essentials and makeup tools with safety and quality in mind. For sensitive skin, we recommend testing a small area before full use.

How do I care for my watch or bag?

  • Keep watches away from water and extreme temperatures.

  • Store bags in a cool, dry space and avoid overfilling.

  • Wipe gently with a soft, clean cloth to preserve their look.

Can I wash makeup brushes and applicators?
Definitely! We recommend cleaning them regularly with a mild cleanser and allowing them to air dry completely before the next use.