Return and Refund Policy

At [Your Store Name], your satisfaction means everything to us 💕

We carefully inspect and package every order before shipping, but if something goes wrong, we’re here to help. Please read our return policy below to understand how returns and refunds work.

Reporting a Damaged or Wrong Item

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of receiving your parcel.

  • Send us clear pictures or videos of the product, packaging, and shipping label at support@[yourstore].com.

  • Our team will review your complaint and get back to you within 1–2 business days.

Please note:
We can only process claims made within 24 hours of delivery, as this helps us verify and resolve the issue promptly.

 Return Eligibility

Returns are accepted only if:

  • The product is damaged, defective, or incorrect.

  • You have contacted us within 24 hours of receiving the order.

  • The item is unused, unopened, and in its original packaging.

We do not accept returns for items that have been used, washed, or altered after delivery.

Shipping Costs & Refunds

  • Delivery charges are non-refundable.

  • In case of a return, the customer will pay the return shipping cost.

  • Once we receive and inspect the returned product, your refund will be issued to your original payment method within 5–7 business days.

If your order qualified for free shipping, the actual delivery cost will be deducted from your refund amount.

Exchange Policy

We currently do not offer direct exchanges. If you wish to replace a product, please follow the return process above and place a new order once your refund is processed.

Non-Returnable Items

For hygiene and safety reasons, some beauty tools or applicators may not be eligible for return unless they arrived damaged or incorrect. Please reach out to confirm before returning any product.

Need Help?

Our support team is always here to assist you with any issue regarding your order.
Email: support@[yourstore].com
Instagram / Facebook: @yourstore
Response Time: Within 24–48 hours on business days

Thank you for understanding and supporting a small business that truly values your trust and satisfaction 💫